GENERAL TERMS AND CONDITIONS OF SALE

They must ensure well before processing the reservation that meets all the requirements and technical specifications of each activity (you can check it on the page of each activity) because it is not possible to return the purchased tickets. Not realizing that it complies with the technical specifications of age, weight and height, not being able to attend or making an error when acquiring the tickets are not grounds for their return. Only entries may be cancelled by the company and these will be for possible technical, meteorological or operational incidents, with prior notice on your part. The return of tickets will be made only through the Redsys system in the next 7 days.

The company reserves the right to modify the programmed activities due to security reasons, lack of skills or force majeure. If the company is forced to cancel an activity for any reason, the amount paid will be fully reimbursed to the participants without any claim for supplementary compensation.

These General Conditions of Purchase, contemplated prior to the contracting process, regulate the acquisition of tickets through the multiaventuraelche.com Website owned by COMPAÑÍA MEDITERRÁNEA DEL OCIO, SL. [hereinafter MULTIAVENTURA ELCHE]. MULTIAVENTURA ELCHE may at any time and without prior notice, modify these terms and conditions, by publishing such modifications on the Website, so that they may be known by the Users before the online purchase of the tickets offered. In this way, the User, under his responsibility, must read carefully all the conditions, in each of the occasions in which he intends to acquire tickets through the Website.

The User declares to be of legal age, in accordance with their national law, and have the necessary legal capacity to contract through the Website and, consequently, to be bound by these General Conditions and Particular Conditions that may apply. With respect to all these conditions, the User declares to know, understand and accept them in their entirety. Likewise, the User acknowledges and accepts that the tickets contracted through the Website will be for own use or consumption.

In the case of contracting tickets for third parties to the User, the use or consumption of these will be under the entire responsibility of the acquiring User. In this sense, the User accepts, expressly and without exception, that access and use of the Website and its services takes place under its sole and exclusive responsibility.

LANGUAGE

The purchase process can be done in Spanish, and English.

PRICES

The prices indicated on the screen are valid, except for typographical errors. They are fixed in Euros and include Value Added Tax (VAT). In the case of orders placed from territories where, in accordance with the current legislation, the aforementioned Tax does not apply, it will be discounted at the time of billing. Offers and promotions will be duly indicated on the screen.

PAYMENT METHODS

Payment of tickets can only be made by credit or debit cards attached to VISA or MASTERCARD. For the User’s peace of mind, it is important to highlight that confidentiality in the processing of their data is fully guaranteed, thanks to the encrypted transmission of information between the User’s browser, the MULTIAVENTURA ELCHE secure server and the financial entities that manage the payments. MULTIAVENTURA informs that criminal behaviours, punishable by imprisonment, constitute the use of this electronic payment system to acquire tickets, in the case of: – Providing false information of the buyer or the card number used as a means of payment – Using the data of different people to the buyer. – Provide card numbers that do not match the buyer’s. – Usurp the condition of holder of other people’s cards. – Use card numbers generated with computer programs or similar algorithms.

CLAIMS

Claims must be made at reception, located inside the MULTIAVENTURA ELCHE or through the email “reservas@multiaventuraelche.com”, being essential the presentation by the visitors of the entrance ticket where the bar code appears.

APPLICABLE LEGISLATION AND JURISDICTION

These General Conditions of Purchase and, where appropriate, the Particular Conditions that are applicable, will be governed by Spanish legislation, which will be applicable to the provisions of this contract regarding interpretation, validity and execution.

RESERVATION, CHANGE AND CANCELLATION MANAGEMENT POLICY.

There is a time limit of 72 hours. to cancel or to make changes to your reservation: number of participants, date and time; always with advanced notice of availability by the company.

The return of tickets will be made only through the Redsys system in the next 7 days.

For birthdays and groups

For the categories of birthdays and groups, the minimum group of people is 10 participants. When you buy your tickets on the web for these 2 categories, payment of 25% of the amount will be made through the virtual tpv, and the remaining amount will be paid in hand once you arrive at the establishment.

If you book for 12 people and finally only 10 attend, 25% of the price of the reservation will not be refunded.

Regarding the information on the risks of the activities:

  1. I have received full information on the characteristics of the activities and I have read the technical specifications that regulate it exposed to the general public at https://multiaventuraelche.com/actividades/
  2. I am in adequate physical and mental condition to perform the activity, and I do not have physical illness or limitation that prevents me from doing so, or that may be triggered during its development.
  3. I know and accept that my participation in the activities may involve risk to my physical integrity and that of others.
  4. I know and accept that the risks of my participation in the activities cannot be fully controlled, neither by me nor by the company, and I assume the negative consequences that, for me or for others, may derive from my participation, always that the company has not acted in bad faith, negligence or unacceptable oversight, given the circumstances.
  5. I know and accept that my participation may involve risk of enduring or causing material and / or personal damage to myself or third parties.
  6. As, under my guardianship, an under aged minor participates, the assumptions and statements in this document include the minor.
  7. That I will keep the due diligence in the supervision of my son or minor under my charge during the stay in Park.